The 24HourFitness on Sky Mountain Drive is the worst health club I've ever been a member of in the last 30 years. I had to leave the club today BEFORE I could finish my workout because their facilities are not adequate. They don't have near enough treadmills, and 12% of the ones they have are broken and have been broken for several weeks. Today there was a line three deep to get on an open treadmill at 10 am. I don't have time for that.

When I toured the club, the sales person that gave me a tour told me the peak times for the gym were between 4 pm and 7 pm, and even then she had never seen all the treadmills full. I've been a member about one month, always go in the morning, and this is the second time I've not been able to get a machine. Obviously, either the salesperson lied to me or she does not know her product well enough to be selling it.

I tried to speak to the club manager, Jessica, today before I left, but she was not in her club.

24HourFitness wasted my time today, and I don't appreciate that at all. In a service business like theirs, that is totally unacceptable. If I had known how low their operational standards were, I would not have signed up for a 2 year membership.

I'll keep you posted on www.bretlsimmons.com where I will write more about their operatonal medicority and lack of a sense of urgency in serving their guests.